Terms & Conditions
Agreement to Terms
These Terms & Conditions apply to your use of the Luxe Life Furniture website: https://llfurniture.co.uk.
By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, you should not use our website or purchase from us.
We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the website means you accept the updated terms.
This website is intended for users aged 18 and over.
About Us
This website is operated by Luxe Life Furniture.
Showroom:
16 High Street, Cheadle, SK8 1AJ, United Kingdom
Phone / WhatsApp: 07955 555676
Email: info@llfurniture.co.uk
Intellectual Property
All content on this website, including text, images, product photographs, graphics, logos, designs, and website layout, belongs to Luxe Life Furniture or is licensed to us.
You may view and print pages from the website for personal use only. You must not copy, reproduce, distribute, sell, or use any website content for commercial purposes without our written permission.
Website Use
You agree not to use this website:
- for any unlawful purpose;
- to attempt to gain unauthorised access to our systems;
- to copy, scrape, or extract website content without permission;
- to interfere with the security or proper operation of the website;
- to submit false, misleading, or fraudulent information.
We reserve the right to restrict or block access to the website where we believe these terms have been breached.
Product Information
We make every effort to ensure that product descriptions, images, colours, dimensions, prices, and availability are accurate.
However, colours may appear differently depending on your screen settings, lighting, and display device. Natural materials such as wood, marble, leather, and fabric may also have variations in colour, grain, texture, pattern, or finish. These natural variations are not considered faults.
All dimensions are approximate and may vary slightly.
Products are subject to availability. We reserve the right to discontinue, change, or update products at any time.
Orders
When you place an order through our website, you agree to provide accurate and complete information.
We reserve the right to refuse, cancel, or limit any order where:
- the product is unavailable;
- there is a pricing or description error;
- payment has not been received or authorised;
- we suspect fraudulent activity;
- the order appears to be placed by a reseller or distributor;
- delivery to the requested address is not possible.
An order is not fully accepted until we confirm it and receive the required payment.
Prices and Payment
All prices are shown in GBP (£).
We accept payment by methods displayed at checkout, which may include Visa, Mastercard, PayPal, and other available payment options.
You agree to pay the full price of the products, including any delivery charges, at the time of placing your order unless otherwise agreed in writing.
We reserve the right to correct pricing errors at any time. If an error affects your order, we will contact you before proceeding.
Bespoke, Customised, and Made-to-Order Items
Some items may be bespoke, customised, special order, or made to your specification.
Once production or ordering has started, bespoke, customised, and made-to-order items cannot usually be cancelled, changed, or returned unless they are faulty.
Deposits paid for bespoke, customised, or made-to-order items may be non-refundable once work or production has started.
This does not affect your statutory rights.
Delivery
Delivery dates and lead times are estimates only. Our estimated lead time may be around 12 weeks, depending on the product, supplier, manufacturing process, and logistics.
Delays may occur due to manufacturing, shipping, customs, supplier delays, or circumstances outside our control. We will make reasonable efforts to keep you informed, but delivery delays do not automatically give rise to compensation, cancellation, or refund beyond your statutory rights.
Delivery Access and Customer Responsibility
Before placing an order, you are responsible for checking that the furniture will fit into your property.
This includes checking:
- doorways;
- hallways;
- staircases;
- lifts;
- room access;
- parking and delivery access.
If access is restricted and additional work is required, such as removing doors, windows, bannisters, or making other adjustments, extra charges may apply. These charges must be paid before delivery can be completed.
If delivery cannot be completed because of access issues, additional delivery, storage, or redelivery charges may apply.
Inspection on Delivery
You should inspect your items carefully upon delivery.
Any visible damage, missing items, or delivery issues should be reported to us as soon as possible, preferably within 48 hours, with photographs where possible.
This helps us resolve issues quickly and does not affect your statutory rights.
Returns and Refunds
Returns, refunds, cancellations, exchanges, damaged goods, and faulty items are covered separately in our Refunds & Returns Policy.
Please refer to our Refunds & Returns Policy for full details.
Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.
Warranty
Luxe Life Furniture provides a 12-month manufacturing warranty on sofa sets, corner sofas, and dining room furniture against manufacturing defects.
The warranty does not cover:
- normal wear and tear;
- accidental damage;
- misuse or neglect;
- incorrect assembly;
- improper cleaning or maintenance;
- damage caused after delivery;
- reduced-to-clear or clearance items;
- natural variations in material, colour, grain, texture, or finish.
This warranty is provided in addition to your statutory rights.
Privacy
Your privacy is important to us. Information about how we collect, use, store, and protect your personal data is explained in our separate Privacy Policy.
By using our website, you agree that your personal data will be handled in accordance with our Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience only.
We are not responsible for the content, policies, products, or services of third-party websites.
Website Availability
We aim to keep the website available and working properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may update, suspend, or remove parts of the website at any time without notice.
Errors and Corrections
There may occasionally be errors, inaccuracies, or omissions on the website, including product descriptions, prices, promotions, availability, or delivery information.
We reserve the right to correct any errors and to update or cancel orders affected by such errors.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.
To the fullest extent permitted by law, Luxe Life Furniture shall not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of revenue, or loss of data arising from your use of the website or purchase of products.
Force Majeure
We shall not be liable for any delay or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include, but is not limited to, supplier delays, transport disruption, customs delays, strikes, severe weather, fire, flood, war, pandemic, government restrictions, or technical failures.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes relating to these Terms & Conditions shall be subject to the jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Luxe Life Furniture
16 High Street, Cheadle, SK8 1AJ, United Kingdom
Phone / WhatsApp: 07955 555676
Email: info@llfurniture.co.uk