Privacy policy

Last updated: October 2025

Thank you for being part of the Luxe Life Furniture community (“Company”, “we”, “us”, or “our”). Your privacy matters to us, and we are committed to protecting your personal information.

If you have any questions about this notice or how we handle your information, please contact us at info@LLfurniture.co.uk.

1. Information We Collect

We collect personal information that you share with us when you:

• Register or create an account on our website
• Make a purchase or request information about our products or services
• Take part in promotions, surveys, or competitions
• Contact us directly for support

The information we may collect includes:

• Contact details: your name, email address, phone number, and delivery address
• Account information: your username and login details
• Payment details: such as credit or debit card information (processed securely by Stripe)

All personal information you provide must be accurate and kept up to date.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders (including payments, returns, and exchanges)
• Provide customer support and respond to your inquiries
• Administer promotions and competitions
• Improve our website and services based on your feedback
• Comply with legal and regulatory requirements

We process your data only when we have a legitimate business reason, your consent, or a legal obligation to do so.

3. Sharing Your Information

We only share your information when necessary and lawful. This may include:

• Service providers and partners who help us deliver our services (such as payment processors, couriers, or IT support)
• Legal authorities, if required by law or to protect our rights
• Business transfers, in case of a merger or acquisition

We never sell or rent your personal information.

4. Data Retention

We keep your personal data only as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal or tax obligations

When your information is no longer needed, we securely delete or anonymize it.

5. Data Security

We use technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure. When you share information online, please do so through a secure network.

6. Children’s Privacy

Our website is not intended for children under 18 years old. We do not knowingly collect or market to minors.

If you believe we have collected information from someone under 18, please contact us immediately at info@LLfurniture.co.uk.

7. Your Privacy Rights

You have the right to:

• Access and review the personal data we hold about you
• Request corrections or deletion of your data
• Withdraw consent at any time
• Unsubscribe from marketing emails (via the “unsubscribe” link or by contacting us directly)

If you live in the EEA, UK, or Switzerland, you may also contact your local data protection authority for further guidance:

• EU: Data Protection Authorities
• Switzerland: Federal Data Protection and Information Commissioner

8. Do-Not-Track (DNT) Signals

Currently, no industry standard exists for recognizing DNT signals. We do not respond to DNT requests, but if regulations change, we will update this policy accordingly.

9. California Privacy Rights

If you are a California resident, you have the right to request:

• Information about personal data we shared with third parties for marketing purposes
• Removal of data you have publicly posted on our site

Please contact us with your request at info@LLfurniture.co.uk. Include your registered email and confirm that you reside in California.

10. Policy Updates

We may update this Privacy Policy from time to time to stay compliant with laws or operational changes. The updated version will be posted on this page with a new “Last updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: